Product/Service Policy

DOPOST TECHNOLOGIES PRIVATE LIMITED

Company Official Email: dopostinfo@gmail.com
Company Official Websites: www.dopost.in and www.dopostinc.com
Company Official Contact No.: For India +91-9466967362 and for outside India +1-917-994-0041
Company Office Timing: Monday to Friday from 9:00 AM – 5:00 PM

OUR TERMS AND POLICIES(TOS)

For Customer Service and Technical Support

Our customer service and technical support are available 8 hours a day. If you need assistance, there are several options available:

Visit the Client Area and open a support ticket at: https://secure.dopostinc.com/
Ask us via: https://dopostinc.com/help/
Contact us in India: CALL/WHATSAPP +91-9466967362; outside India: CALL/WHATSAPP +1-917-994-0041

Check out our Knowledge Base at: http://www.dopostinc.com/kb/ for helpful step-by-step instructions.

For Billing Support

If you have any billing-related questions, please contact our billing department Monday – Friday from 9:00 AM – 5:00 PM at dopostinfo@gmail.com.

Renewal Policies

The costs associated with product/service renewal are subject to variability based on factors such as the selected plan, server specifications, additional services, maintenance fees, and prevailing market rates.

Note: The renewal cost for the product/service will be a minimum of 30% higher than the previous cost incurred.

Data Backup Policies for Expired Services

Customers whose services have lapsed and have retained their software data(subject to availability) can request a temporary reactivation for up to two days within a 15 days window by submitting an email request to the company.

Additionally:

Immediate expiration of services may result in data loss. It is strongly recommended to renew services prior to their expiration.
Data backup is available exclusively for export values present within the ERP/WEB PORTAL or designated login areas.
We do not offer data backup services for developer content, software/apps data structures, software/apps pages, source codes of software/apps or other service pages, software database files, or provide domain/server access.
Clients may request data recovery services (subject to availability) due to data loss resulting from service expiration, with associated consultancy fees.

Upgrade Policies

Upgrades are exclusively applicable to higher-tier plans.
The service expiry time must be a minimum of 3 months from the current date of service.
All upgrades will be assessed based on the current plan's specifications and limitations.
Prior evaluation is conducted to determine if the requested upgrade aligns with the features and capabilities of the existing plan. For instance, transitioning from a DBMS software to a website upgrade is not feasible.

Web Rules & Policies

Never document passwords; always commit them to memory for security purposes.
Prioritize the use of OTP (One-Time Password) for secure login procedures; liaise with the admin for further guidance.
In the event of website hosting transfers, clients bear responsibility for potential copyright infringements. Ensure that your website content is free from copyright violations before migration to our server. Verification of copyright clearance remains the client's obligation. doPost shall not assume liability for such infringements.
Employ a static IP computer configuration and register it appropriately with your Application Software. For further details, consult the admin.
Clients retain ultimate authority over data manipulation or deletion; ensure operations are conducted securely and judiciously.
Prioritize verification of data input for accuracy and reliability.
Exercise diligence in confirming the accuracy of the domain name entry.
Post-domain name entry, changes to the domain name will incur additional charges.
Website services operate on an annual or 11-month renewal cycle.
Charges apply for every visit to the platform.
Regularly review login histories and promptly report any unauthorized access to the admin.

Note: These policies specifically pertain to web services and not other ancillary services like SMS packs, Google apps, database management, etc. doPost does not bear responsibility for delays encountered during domain name transfers. The utilization of Google Business Apps is subject to applicable charges.

Database/Data Policies

Support Helpline is available from Monday to Friday; technical assistance will not be available on Saturdays and Sundays.

We (DOPOST TECHNOLOGIES PRIVATE LIMITED) will not be responsible or liable for any type of database deletion/data theft/hard disk failure/server machine failures/data theft, such all database related issues. Please take a backup of your database at all times and keep it somewhere else. Also, if you want safety and security please take our premium data safety and security services. It will be charged separately. Please send your request via email to ask more about database security.

We can keep the client's data(only for active services) only 3 months old, apart from this, if your data is older then we have the full right to delete the data which is older than 3 months. If you have to keep the old data in the database, then it will be charged separately. Please send your request via email to ask more about database security.

It is strongly recommended to take database backup regularly.

If we ever receive any gambling content, illegal activity, fraud, drugs-promoted content, or copyright content claimed or any act/action against the law of the land. Please do not add/deal with such data.

Complaint/request against you (client) or server activities from any individuals or company/government, in that condition, if we found the complaint is true then the server services will be blocked instantly and legal action may be taken against the client. Moreover, all content, domain, servers will be taken over by the company.

GPS Tracker Usage Policies

All services linked to the client, including any associated services (if they depend on each other), will be placed on hold or suspended if payment for any single service is overdue. In such cases, the entire service package may be suspended.
If a GPS tracker is found to be malfunctioning, switched to another vehicle, or ownership is transferred without authorization (which is not allowed), GPS tracking services will be immediately discontinued. This may result in the permanent loss of all associated data. If no response is received within 48 hours of notification, the service will be terminated without further notice.

Account/Server Termination Policies

Services payment amount not paid before the due date.
If payment for any service in a package is not made by the due date, the entire package will be suspended.
If our server performance monitoring system finds excessive load/high CPU utilization and memory consumption produced by your hosting account (crossed stipulated limit). The excessive utilization appears to be related to MySQL/SQL processes and hosted applications users.
If we find our client has uploaded, supporting, dealing with any porn content in that condition, server services may be blocked instantly and legal action may be taken against the client.
If we receive any gambling content, illegal activity, fraud, drugs-promoted content, or copyright content claimed or any act/action against the law of the land. Complaint/request against you (client) or server activities from any individuals or company/government, in that condition, if we found the complaint is true then the server services will be blocked instantly and legal action may be taken against the client. Moreover, all content, domain, servers will be taken over by the company.

Support and Service Guidelines

Support helpline services are operational from Monday to Friday; technical assistance will not be available on Saturdays and Sundays.
The support page is exclusively dedicated to addressing technical concerns. For other inquiries, please direct emails to dopostinfo@gmail.com.
Technical support services will be limited during national holidays and other unforeseen circumstances.
The company reserves the right to modify server login credentials or any other passwords at any time. Clients will receive email notifications in the event of such changes.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree with these terms, please do not use our Site. Continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

For any further information or assistance, please contact us at dopostinfo@gmail.com.