Product/Service Policy
DOPOST TECHNOLOGIES PRIVATE LIMITED
Company Official Email id: dopostinfo@gmail.com
Company Official Websites: www.dopost.in and www.dopostinc.com
Company Official Contact No.: For India +919466967362 and for outside the India +1-917-994-0041
Company Office Timing: Monday to Friday from 9:00 AM – 5:00 PM
OUR TERMS AND POLICIES
For Customer Service and Technical Support
Our customer service and technical support is always here
to help you, 8 hours a day. If you need assistance, there are several options available.
You can visit the Client Area and open a support ticket at:
https://secure.dopostinc.com/
You can ask us via our different methods at:
https://dopostinc.com/help/
You may also contact us if in India CALL/WHATSAPP +919466967362, if outside the India, CALLWHATSAPP 1-917-994-0041
Be sure to check out our Knowledge Base at http://www.dopostinc.com/kb/ for helpful step-by-step instructions on configuring websites, email accounts, domains, and much more.
For Billing Support
If you have any billing related questions, please contact our billing department Monday – Friday from 9:00 AM – 5:00 PM at dopostinfo@gmail.com.
Renewal Policies
Product/Service Cost or Renewal charges are not fixed, Cost/Prices may vary according to Plan, Server used, extra services, maintenance charges, and market. prices and services cost.
Note: The cost of the Product/Service or its renewal will be at least 30% more than the last time cost.
Expired Service Data Backup Policies
The customer whose service has expired and if software data is not lost then can get the services running for any two days within 30 days by email request to the company immediately.
Along with this, there are some other rules that you can check below.
1. Data may be lost immediate expiring of services so it is strong recommend that always renew services before expiring.
2. Data backup only will be available in pages export values that are available in ERP/WEB PORTAL or another login area.
3. We will not provide the client data backup of developer content, software/apps data structure, software/apps or other services pages sources, or any kind of software/apps or other services code sources, software database files, or domain or server access.
4. With a consultant fee client can request to us to recovery of data(not sure about data recovery) if data has been lost due to service expired.
Upgrade Policies
An upgrade is only applied to a higher plan
Services Expiry time must not be less than 3 months of service.
Upgrade will be done according to the current plan; it will be checked first
whether up-gradation fits in the previous plan or not. For example, if a client has DBMS software, and wants to upgrade it to a website then it can’t be upgraded.
Web Policies
Do not write a password anywhere, always remember it.
Always use OTP for safe login (contact of admin).
Website hosting transfer, the client will responsible for copyright violation if her/his website is under copyright. Please check it before transferring it to our server. It will be verified by the client. doPost will not be responsible for such kinds of violations.
Always use a static IP Computer and register it with your Application Software (contact admin).
Clients have final authority to manipulate or delete data so users safely do this.
Always check the entering record whether it is correct or not.
Please check the Domain Name properly before entered
Changing domain name must be chargeable once entered
The website continues at annual/11 months renewal
Every visit will be chargeable.
Always check login history and report to the admin you see any unauthorized login.
Web Services not other services like SMS packs, google apps, database base, etc.
doPost is not responsible for any delay in the transfer domain name.
Google Business Apps is a chargeable service.
Database/Data Policies
Support Helpline is available from Monday to Friday, Sat, and Sun will technically off.
We(DOPOST TECHNOLOGIES PRIVATE LIMITED) will not be responsible or liable for any type of database deletion/data theft/ hard disk failure/ server machine failures/ data theft, such all database related issues. Please take a backup of your database at all times and keep it somewhere else. Also if you want to safety and security please take our premium data safety and security services. It will be charged separately. Please send your request via email to ask more about database security.
We can keep the client's data only 3 years old, apart from this, if your data is more old then we have full right to delete the data which is older than 3 years. If you have to keep the old data in the database, then it will be charged separately. Please send your request via email to ask more about database security.
It is strongly recommended to take database backup regularly.
If ever we received any gambling content, illegal activity, fraud, drugs promoted content or copyright or content claimed or any act/action against the law of land. Please do not add/deal with such data.
Complaint/request against you(client) or server activities from any individuals or company/government, in that condition, if we found complaint is true then the server services will be blocked instantly and legal action may be taken against the client. Moreover, all content, domain, servers will be takeover by the company. Please do not add/deal with such data.
Account/Server Termination Policies
Either the 1 services payment amount not paid before the due date
If ever we found our server performance monitoring system found that there is excessive load/high CPU utilization and memory consumption produced by your hosting account (crossed stipulated limit). The excessive utilization appears to be related to MySQL/SQL processes, and hosted applications users.
If ever we found our client has uploaded, supporting, dealing with any porn content in that condition, server services may be blocked instantly and legal action may be taken against the client.
If ever we received any gambling content, illegal activity, fraud, drugs promoted content or copyright or content claimed or any act/action against the law of the land
Complaint/request against you(client) or server activities from any individuals or company/government, in that condition, if we found complaint is true then the server services will be blocked instantly and legal action may be taken against the client. Moreover, all content, domain, servers will be takeover by the company.
Support Policies
Support Helpline is available from Monday to Friday, Sat, and Sun will technically be off.
The support page only works for technical complaints. For others email dopostinfo@gmail.com
Always send a clear and specific complaint with max. Details
Complaint reply time will take min. 2 hours to max 48 hours on working days.
Please do not request for any data records insert/rename request/mistake, which is done by the client/operator itself. Only complaint if he fails to correct it.
Complaint to Admin if our support team fails to assist you.
Telephonic support is not allowed.
Any upgrade/cancellation/change/refund complaint send email to dopostinfo@gmail.com
Properly check login history and immediately report to admin you feel any unauthorized login.
Online database performance depends on internet speed, database strength, server response, server traffic, and user knowledge and efficiency so doPost is not responsible for any delays in the application, Delays will be different according to server and database plan.
Database users should have a good knowledge of computers; doPost is not responsible for any database crisis at any level. If you avoid the risk of the wrong deletion we can request us to remove the data deleting option from your application.
The client checks his data regularly for safety and security.
Scheduling regular backups to an external hard drive, or in the cloud, is a painless way to ensure that all your data is stored safely.
Visit at client location will be chargeable.
Data Security Guidelines and Methodology
Do not write a password anywhere always memories it.
Always use OTP for safe login (contact of admin).
Always use the Logout button to exit the database.
Always use a static IP Computer and register it with your Application Software (contact to admin).
Clients have final authority to manipulate or delete data so users safely do this.
Always check the entering record whether it is correct or not.
Do not open a database at a cybercafe or public computer.
Always take backup facilities for any emergency (contact of admin).
Please complete verifying the records before entering them into the database.
Properly check login history and immediately report to admin you feel any unauthorized login done.
Online database performance depends on internet speed, database strength, server response, server traffic, and user
work efficiency so doPost is not responsible for any delays in Application, delays will be different according to server and database plan.
Database users should have a good knowledge of computers; doPost is not responsible for any database crisis at any level.
The client has to check his data regularly for safety and security.
Scheduling regular backups to an external hard drive, or in the cloud, is a painless way to ensure that all your data is stored safely.
Take a proper demo before using the database.
Use SSL Certificate for maximum security.
Note: Database accuracy depends on entered data records. A single entry of wrong data can destroy the accuracy of the whole database. Also, be a reason for re-insert or re-check the whole data again.
Due to maintenance and switching servers, our many links and products are not available right now, please email us dopostinfo@gmail.com, for any kind of issue and support